Why was my payment declined?

Unfortunately, we are not always able to see the actual reason your payment was declined and will need your help in identifying and solving the problem.

Listed below are a few of the most common reasons that your payment might have been declined:

  • The bank account or credit/debit card information may have been entered incorrectly.
  • You might have insufficient funds in your account.
  • The payment method on file was provided too long ago and needs to be re-entered.

If you would like more help figuring out why your payment method was declined, feel free to email us or chat with us live on your account!






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