Unfortunately, we are not always able to see the actual reason your payment was declined and will need your help in identifying and solving the problem.
Listed below are a few of the most common reasons that your payment might have been declined:
- The bank account or credit/debit card information may have been entered incorrectly.
- You might have insufficient funds in your account.
- The payment method on file was provided too long ago and needs to be re-entered.
If you would like more help figuring out why your payment method was declined, feel free to email us or chat with us live on your account!