If you use SimpleBills through your property, then this does not impact you! You have an individual resident bill, and utility service will be continued through your property.
If you use SimpleBills on your own and utilities are in your or your roommates' name, then the nonpaying roommate may be removed from the group. You and your other roommates will be responsible for the outstanding balance and bills going forward.
Don't worry! This is how all utility bills work. Less than 1% of our customers have roommates who fail to pay their bills. We will do everything we can to reach out to your roommate so that you do not have to!