How can we help?
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FAQs
General
- What is your mailing address?
- What are your hours of operation?
- 3 Ways To Reduce Your Electricity Usage
- 3 Ways to Reduce Your Water Usage
- How can I keep utility costs low when spending more time at home?
- Why am I charged Sales Tax?
Billing & Payments
- What is the SimpleBills Service Fee?
- Returned Payments
- Sub-Metered Bills
- My payment was declined for insufficient funds, but I had enough funds. What happened?
- Why was my payment method removed?
- Why do I need a payment method?
Moving In & Moving Out
- How do I sign up?
- Finishing My Account
- Do I have to pay bills if I move in after my lease starts?
- How do I disconnect my utilities?
- Why is my utility unlinked?
- How am I billed if I move to a different unit?
Estimated Final Bills
- Estimated Final Bill Credit
- What does it mean to true-up to my actual final bill?
- Does SimpleBills have to estimate my final bill?
- Why is my final utility bill estimated?
- Can I get a payment extension on the estimated final bill?
- How does SimpleBills estimate my final bill?
Automatic Payment
Credit Reporting
- Why should I enroll in Credit Reporting?
- Why does SimpleBills offer Credit Reporting to credit bureaus?
- How do I sign up for credit reporting?
- How much does Credit Reporting cost?
- When will I be charged for credit reporting?
- How can I check my Credit Score?
GETTING STARTED
How It Works
- What is SimpleBills?
- When will my utilities be paid?
- How does SimpleBills work?
- What utility providers does SimpleBills work with?
- How can I check to see if SimpleBills can service my residence?
- Do I have to have roommates to use SimpleBills?
Account Settings
- Why is my account locked?
- Help! I forgot my password!
- I lost my email with my username and temporary password, what do I do?
- How do I link a new Utility?
- How do I add a payment method to my account?
- How can I update my account information?
GUIDES
Roommates/Bill Splitting
- What if my roommate does not pay their bill?
- What is my percentage of the bill?
- I signed up, but haven't been added to my roommates' group!
- How do I know I'm paying the correct percentage?
- Can my parents have access to my SimpleBills account?
- How do I add my roommates to my account?