I signed up, but haven't been added to my roommates' group!

Have you recently completed your application? Please note that applications typically take up to 24-72 hours to process. If your application is still under review, you will be added to the group once processing is complete.

If your application has already been processed and completed, the issue is most likely related to the address entry. The address on your account must exactly match the address listed on your roommate’s account.

No worries—this can be easily resolved. Simply renew your account by clicking the RENEW tab and carefully double-checking that the street name, city, ZIP code, and apartment number (if applicable) are entered exactly the same.

What do I do if I signed up for SimpleBills at the wrong address? 

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