Why is my final utility bill estimated?

Utilities are always billed after you use them--so the actual final bill for your house or apartment will only be issued by your utility provider after you move out. In some cases, this can be 6 to 8 weeks after you've packed up and left. No one wants to deal with a utility bill 2 months after the fact. 

To provide a better move out experience, SimpleBills estimates your final bill so you can be done with your house or apartment once you receive your Final Move-Out Statement from your property. This way, when you move out, you can feel free to move on to bigger and better things!

If you choose to, you can contact SimpleBills to make arrangements to True Up your estimated final bill with the actual final bill and SimpleBills will determine the following: Please be advised that not all accounts are eligible for a true-up.

• If the estimated bill is less than the actual bill, SimpleBills will make arrangements for you to pay more to cover the actual utility costs.
• If the estimated bill is higher than the actual bill, SimpleBills will send a refund check to the permanent address you have provided.
• true-up refunds may take the form of credits for active accounts

Please follow this link to access the True Up Request form:
https://app.simplebills.com/true-up-request

Please note the following:

• You must be logged into your Simplebills account to access the True-Up Request form.
• In order to be eligible for reconciliation, you must fill out the form within 30 days of your lease end date.
• Your invoice must be settled with SimpleBills prior to requesting a True-Up
• This true-up cannot start until we have received all of the utility bills for the period of time that has been estimated. This may take up to 8 to 12 weeks after you move out. After SimpleBills has received all of the actual utility bills we will begin the true-up process.