What do I do if I signed up for SimpleBills at the wrong address?

• If your property uses SimpleBills:
  - Please watch out for an email from SimpleBills with step-by-step sign-up instructions.

  - If you are within 7 days of your lease start date and have not received the email, kindly give us a call so we can assist you with setup.
   

• If you use SimpleBills on your own and utilities are in your or your roommate's name,

  1. Sign in to your exisiting Simplebills account 

  2. Click the “Renew Service” tab at the top of the page and complete the application to continue your service. Select the option that you moving to a new address. 

  3. The new address will be added to your Simplebills account once it's confirmed in 3-5 business days. Please make sure that your other roommates have signed up for the exact address so you will be added under the same group address. 

  4. To remove the wrong address, kindly contact us so we can manually remove it for you. 

If you have questions about the sign up process, we are here to help! Give us a call at 254.230.0199 or contact us here.