If you choose to request that we true-up your estimated final bill with the actual final bill, SimpleBills will calculate whether the actual final bill is higher or lower than your estimated final bill and then:
● If the estimated bill is less than the actual bill, SimpleBills will make arrangements for you to pay more to cover the actual utility costs.
● If the estimated bill is higher than the actual bill, SimpleBills will send a refund check to the permanent address you have provided.
Please follow this link to access the True Up Request form: https://app.simplebills.com/true-up-request
Please be advised that not all accounts are eligible for a true-up and note the following:
● You must be logged into your Simplebills account to access the True-Up Request form.
● In order to be eligible to true up, you must fill out the form within 30 days of your lease end date.
● Your invoice must be settled with SimpleBills prior to requesting a True-Up
● The true-up cannot start until we have received all of the utility bills for the period of time that has been estimated. This may take up to 8 to 12 weeks after you move out. After SimpleBills has received all of the actual utility bills we will begin the true-up process.
● If you have an active SimpleBills account at the end of the true-up process (e.g., if you have signed a new lease at a property serviced by SimpleBills), you may receive your true-up refund as a credit on your account.
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