What does it mean to true-up to my actual final bill?

If you choose to make arrangements to true-up your estimated final bill with the actual final bill, SimpleBills will determine the following:

  • If the estimated bill is less than the actual bill, SimpleBills will make arrangements
    for you to pay more to cover the actual utility costs.
  • If the estimated bill is higher than the actual bill, SimpleBills will gather your current
    address and issue a refund check to you directly.

Please note the following:

  • In order to be eligible for reconciliation, you must fill out the form within 14 days of your lease end date or before we begin receiving bills covered by your estimated period, whichever comes sooner. 
  • This True-Up cannot be issued until we have received all of the utility bills for the period of time that has been estimated. This may take up to 8 to 12 weeks after you move out. After SimpleBills has received all of the actual utility bills we will issue the True-Up to you, along with your actual bills.
  • Your invoice must be settled with SimpleBills prior to requesting a True-Up. 
  • All True-Up invoices generate a service fee.

 

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