If you use SimpleBills through your property, you will be responsible for usage that occurs through your lease dates unless we have consent from the property directly. All lease information and changes are provided to Simplebills directly from your property. No need to contact us unless you have been billed outside of your active lease.
If you use SimpleBills on your own and utilities are in your or your roommate's name, please contact us. We must confirm the request with your roommates before updating your account. We do this In order for us to avoid potential complications with move-outs and payment responsibilities we ask that all cancellations be confirmed by your roommates.