I've added my utility account information--why is my bill not on SimpleBills yet?

Once you submit your utility account information to us on your SimpleBills account, our team checks out each set of credentials to make sure they work properly and that we can access your utility account fully. This might take a few days to be processed because each provider we work with has different requirements.

If there are any issues with your utility account information, our team will reach out to you via email. Once your utility account information has been confirmed, you'll receive an email notification.

Be on the lookout for any emails from [e-mail]!


Heads up!--If a current invoice has been issued on your utility account before you signed up for SimpleBills, we'll need you to pay the provider directly for that one. We'll start managing your utility account on the next billing cycle.