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  2. FAQs
  3. Billing & Payments

Billing & Payments

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  • What is the SimpleBills Service Fee?
  • Returned Payments
  • Sub-Metered Bills
  • My payment was declined for insufficient funds, but I had enough funds. What happened?
  • Why was my payment method removed?
  • Why do I need a payment method?
  • How is our bill so high when most of us were not there?
  • Why am I being asked to update my payment method?
  • What is a prorated bill?
  • Is my bill prorated?
  • Can I have the physical bill from the provider?
  • Why did my utility deposit pay my bill?
  • Why can't I pay my bill?
  • What is the proper way to send a paper check to SimpleBills?
  • How do I see a PDF version of my bill?
  • Why is my bill higher than the property average for similar units?
  • Why can't I pay my bill with a credit card?
  • Can I make a one-time payment with a different payment method?
  • Can I make a partial payment online?
  • What does a previous balance mean?
  • Why is my remaining balance $0.01?
  • Why am I paying 50.01% of my bill?
  • Why was my payment declined?
  • Why do I have two bills on this invoice?
  • Where is my bill?
  • What does a negative balance mean?
  • Was my allowance applied to my bill?
  • Why is my property charging me for utilities?
  • My account shows that I have a balance, but the website won’t let me pay it.
  • What do all of the charges on my bill mean?
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