Why was I charged twice for the same bill?

If you are worried that you've been charged twice for the same bill, you can check the amounts and usage dates by clicking the drop-down arrows on each line item.

If the line items have different amounts and usage dates, then you could be receiving two different bills on the same invoice. This might've been caused by an issue with the utility provider's billing cycles. 

If the line items have the same amounts and usage dates, an error may have occurred when the invoice was generated and caused a duplicate bill to be applied to your invoice.

With either of these cases, feel free to email us or chat with us live on your account and one of our team members can explain and/or fix whatever might be going on!

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