Why can't I pay my bill with a credit card?

There are a couple of reasons as to why you might not be able to pay your SimpleBill with a credit card:

  • If you live in North Carolina, we are not allowed to charge our $3 fee for storing your credit card online. Due to this, North Carolina residents can only pay their SimpleBill with a bank account or by mailing in a check.
  • If you have submitted too many chargeback requests to your credit card company, SimpleBills will disable your ability to pay your SimpleBill with a credit card.

If you think neither of these scenarios fit your case, let us know by emailing us or chatting with us live on your account and we'll try to help you out!

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