A negative balance means that you have a credit on your account. A credit on your account can happen for a variety of reasons. If you don’t already know why your account has a credit, feel free to contact us and we'll let you know why.
Any credit on your account will automatically apply towards future invoices. If your time with SimpleBills is over, we can mail you a refund check. Just shoot us a message and let us know where to send the check.