There are a few reasons it might appear that way!
- Not able to access your account to pay the bill? You may have started a new sign-up for the same address, or need to update your payment method on the account. It will not immediately charge your account when you input the information. Once you complete the sign-up, or update the account, you will be able to access the bill!
- Is there an amount listed, but not a way to pay? You have an existing balance. No worries! The remaining balance will carry over to the next billing period, or you can give us a call to make that payment.
- Was the payment not successful? Here are some reasons why that might be.