General
- Help Center Tutorial Video
- What is your mailing address?
- What are your hours of operation?
- 3 Ways To Reduce Your Electricity Usage
- 3 Ways to Reduce Your Water Usage
- How can I keep utility costs low when spending more time at home?
- Why am I charged Sales Tax?
- Can I have a letter of credit?
- How long does it take a SimpleBills application to process?
- Can I see more details of my bill?
- What is CCF?
- Why do I have two accounts?
- What is a fuel factor charge?
- I entered my utility login information incorrectly, what to do I need to do?
- If the bill is not in my name, why can't I talk to the provider directly?
- How can I check for issues in my unit that may be wasting electricity or water?
- What is a kilowatt-hour?
- What is a TDSP charge?
- Why is my property charging me the SimpleBills Annual Service Fee?
- What is the SimpleBills Annual Service Fee?
- Will my property management company be able to answer questions about my utilities?
- Who do I submit maintenance requests to?
- Help! My internet/cable is out!
- How do I know that my information is secure online?